Welcome to our Support Policy page! We’re dedicated to providing exceptional support to our sellers. This policy outlines the types of support available and how to access assistance when needed.

1. Support Hours

• Our support team is available Monday to Friday, 9 AM - 5 PM.
• Responses to inquiries may take up to 8 hours during business hours.

2. Contacting Support

• Sellers can reach our support team via:
  • Email: admin@littletoycars.co.za
  • User portal: Support Ticket function
• When contacting support, please provide:
  • Your seller account information
  • A detailed description of the issue
  • Any relevant order numbers or transaction details

3. Types of Support

We provide support for the following areas:

• Account Management: Assistance with account setup, verification, and profile updates.
• Listing Issues: Help with creating, editing, or removing product listings.
• Order Management: Support with order fulfillment, shipping, and returns.
• Payment and Fees: Questions regarding payments, fees, and financial transactions.
• Policy Inquiries: Clarifications on platform policies and guidelines.

4. Response Times

• We strive to respond to all inquiries within 8 hours. However, response times may vary depending on the volume of requests.
• For urgent issues, please indicate "Urgent" in your subject line or message.

5. Escalation Process

• If your issue is not resolved to your satisfaction, you may request an escalation to a senior support representative.
• Please include details of your previous interactions to facilitate a quicker resolution.

6. Self-Help Resources

Before contacting support, you may find answers in our resources:

• FAQ Section: FAQ page

7. Changes to Support Policy

• We reserve the right to modify this support policy at any time. Updates will be posted on this page.

Contact Us

For any questions or support requests, please reach out to us at admin@littletoycars.co.za or use the online Contact Us page. We’re here to help!

Thank you for being a valued seller on our platform!